What’s an in-home estimate? It give us a chance to introduce our Services and meet with y. We would like to have you give us a tour of your home. An in-home estimate takes only 15 to 20 minutes. We will do a walk through to determine your needs and desires for a cleaning service. We will thoroughly explain our services and prepare an actual price for your requested services.
How many people will be cleaning my home?
We usually work with two cleaners
What if I have a security system? We prefer that your alarm system is turned off on the day of service but can handle disarming and resetting if requested.
Do I have to sign a contract? No, there are no complicated contracts. The only thing we ask is if you must cancel a regularly scheduled appointment, that you do it at least 48 hours in advance. Please call us at (262) 674-4079
What if I forget it is my cleaning day? Please mark your calendar. I will contact you to discuss your next appointment.
Do you carry insurance for damage? Unfortunately breakage does happen occasionally, even with the most experienced and consciences cleaning professionals. While every effort is made to use great care in your home, sometimes accidents do happen. Yes, we are insured.
How do you get in my house if I am not at home? Most of our customers are not at home when we come to clean. We will make personal and confidential arrangements with you on how to gain access to the house. Normally a key or garage code is the best solution.
Do I have to do anything before the KeptClean Services arrives? In order for us to do their job properly, we ask that you pick up clothing, toys and other household items. We will not know where your personal items belong and most customers prefer that they not go into your closets or drawers to put things away.
Are porches and decks included? We generally limit our services to tasks inside the home. If this is a service you require please let us know in advance so we can provide you with a price for adding this service to your cleaning.
Is it okay to leave a note for us? It is always a good idea to communicate whether you have concerns with the service or if you are very pleased with the service. Do not wait and write notes only when you are dissatisfied. All communicated feelings are good ones!
What if my cleaning is scheduled on a holiday? When we schedule your appointment, we will work around the holidays.
What if I need to reschedule an appointment? Please call us at least 48 hours in advance or asap. We will be happy to reschedule your cleaning appointment.
Why does the first time cleaning cost more? If you are not having a deep clean service prior to your recurring schedule. It would take us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven't been cleaned in quite a while. We would charge by an hourly rate if extra time will be required.
What about my pets? This is an issue that should be discussed in detail before the service begins. We love animals, but sometimes they don't love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while we are in your home.
Am I supposed to tip? While tips in this industry are not expected it is common for tips to be left. NEVER feel like you HAVE to tip, and NEVER tip in hopes of receiving better service! You should only tip if you feel you are receiving above and beyond great service.
Do you change garbage’s in bathrooms and kitchen? We will change garbage’s only if garbage bags are supplied by you.